Shipping & Delivery
TOTAL DELIVERY TIME = PROCESSING TIME + SHIPPING TIME
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses. Our goal is to offer you the best shipping option and ensure that your orders are delivered as quickly as possible.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
DISPATCH TIME
Good things take time, and we assure you that our products are all worth waiting for. You will receive an email with tracking number once your order is shipped out!
SHIPPING TIME
Shipping time varies by location. These are our estimates:Please note that business days DO NOT include weekends or public holidays.
Location | *Estimated Shipping Time |
United States | 8-18 Business days |
Canada, Europe | 8-18 Business days |
Australia, New Zealand | 8-18 Business days |
Central & South America | 10-28 Business days |
Asia | 8-18 Business days |
Africa | 15-28 Business days |
Max delivery time – 30 business days.
*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays
Please note that the time frame in the table is only an estimation. As there are many uncontrollable factors in international shipping, especially during the COVID-19 pandemic, we can't make any shipping time guarantees. We are also unable to offer return for items arrive late. Check out our full return policy on the other page.
DELIVERY INFORMATION
- COVID-19 Impact: Please allow extra time for delivery and dispatchment as a result of COVID-19. Many couriers are operating on limited staff and shipping delays are unfortunately out of our control. We are doing our best to make all your products on time in our warehouse. But since our products are handmade, please know that our staff and operation team might be affected by COVID-19 resulting in delay in dispatchment.
- Delivery Delays: During busy sale periods or new collection launches, your order may not always be delivered within the specified delivery timeframes. We are unable to provide compensation to customers for any unexpected delays with your delivery once the item has been despatched from our warehouse.
- Customs Charges: The prices within the online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. Please familiarise yourself with your country's customs charges and levies prior to placing an order. www.theqfashion.com is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes.
LOST/MISSING PACKAGES
www.theqfashion.com is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.